Our mission is to equip and inspire you for adventure, building performance gear to accompany your adventure.
We stand by our gear. Every Swayy product is covered by a lifetime warranty, so you can be confident your gear will outlast your expeditions.
To activate your lifetime warranty, you must register your product by emailing firstname.lastname@example.org. Products not registered will not be considered for warranty claims.
The Swayy guarantee
Simply put, we’ve got your backside. We trek the extra mile to source the best materials. If your gear does not perform as we promised, we’ll make it right. Swayy gear carries a lifetime warranty against defects in craftsmanship and materials to the original owner, with proof of purchase.
If during the lifetime of your Swayy product things becomes non-functioning or defective, we’ll make an effort to repair your gear and if necessary, replace it. We evaluate warranty claims on a case-by-case basis with the ultimate objective of equipping you with safe, functioning gear ready for adventure.
While Swayy gear is designed for the most foolhardy adventurers, please note that our warranty does not cover:
Normal wear-and-tear, including damage that occurs due to normal wear and aging of goods
Cosmetic wear unrelated to function or safety, such as loose threads and scuffs
Damage caused by misuse, including bleaching caused when hammocks are not packed after use, rips and tears caused by pets or other animals, burns caused by fire embers or cigarettes, and ripping caused by sharp objects
Our lifetime warranty is applicable to the original owner of the product for the lifetime of the product. When it comes to applying our warranty, Swayy reserves the right to use discretion. A few scuffs on your product show you’ve been putting it to good use. If something breaks or goes awry, don’t fret, we will make it all good.
When we can, we will issue warranty replacements from our stock of gently used, and occasionally new, items in the same or better condition. All warranty replacements are certified to be clean and fully-functioning, and come with the same lifetime warranty as your original purchase.
While we do not support warranties for purchases made on eBay or non-Swayy Amazon Marketplace sellers, we can help problem solve for you if you run into issues with your gear. Be in touch at email@example.com.